Here is a list of frequent questions found on Skudomade.it. If you can’t find an answer here please contact our customer service team and you will receive a reply within 24 to 48 hours.
FAQ – Frequently Asked Questions
By “customized” product we mean a garment “built” by the customer using our online configurator. The configuration system allows the customization of the cut, materials, finishes and accessories, choosing from thousands of possible combinations, making each SKUDOmade.it jacket almost unique. For more information write to firstname.lastname@example.org.
By “tailor-made” product, we mean a garment made through a complete tailoring service, which can be accessed by going to one of our stores / tailors / corners in the world or online store with e-mail reservation. Our staff will welcome you by appointment at the store and will accompany you in the garment configuration experience, proceeding with the detection of your measurements. For more information write to email@example.com
Yes, you can come and visit us in our Tailors / Corners / online store with e-mail reservation where our staff will put at your disposal the assortment of available fabrics, and a garment. Stay in touch with us to find out the news on the openings of new stores, on the new assortments of colors and fabrics and on upcoming events.
We are a tailor's shop, we would like to view a fabric sample to evaluate a collaboration, what can we do?
You can contact us at firstname.lastname@example.org, asking to receive a fabric kit and thus receive the catalog of fabric samples available at the time of the request.
All our products are made in Italy. SKUDOmade.it is also an ethical Fashion Brand, constantly engaged in the implementation of corporate social responsibility policies, and in the adoption of systems capable of guaranteeing the environmental sustainability of our products. All our suppliers are distinguished by their attention to these basic principles, to provide you with Made in Italy garments produced respecting the environment and people.
No. At the moment we don’t make baby clothes.
The women’s garments will be available soon. Stay up to date on the latest news by subscribing to our newsletter.
No, the price of your garment does not vary based on the configuration you have created, to offer you a product that always lives up to your expectations.
In case of special requests, before proceeding with the order, write to our customer service email@example.com indicating any additional requests and / or information. You will be contacted for any clarifications, then check the e-mail box associated with your registration e-mail address; our customer service will provide you with all the information on the feasibility or otherwise of the changes requested by you and the related additional costs, and on the procedure to follow to complete the order.
ORDER AND PAYMENT
We constantly invest to offer a description and photographic representation of the products as realistic as possible. Despite this, due to the digital rendering of the images on the web, the various light settings of the screens or other external conditions, it is still possible that the representation of the online products does not fully conform to reality. For this reason, we offer the possibility of ordering fabric samples (fabric kits) before finalizing the purchase of the desired garment, so that the customer can personally check the quality, color and hand of the different fabrics.
To date, the return of a garment that does not reflect the customer’s tastes is not allowed. To check the return requirements and conditions, see the Amendments and Refunds section. For further assistance, please contact customer service firstname.lastname@example.org.
We are confident that your customized garment will fit you perfectly and in the event that there are any changes to be made, you will have a punctual and attentive after-sales service that will guarantee you the assistance you need.
Any report (fit defects, imperfections or other) must reach our customer service within 30 days of receipt of the garment or from the day the order is ready for collection at one of our Tailors / Corners. If the report is made after 30 days, any interventions will be charged to the customer.
For more info consult the sections “Changes and Refunds” and “Withdrawal”.
You can use the “Save Configuration” button; you will be asked to log into your account or register, so you can view the saved configuration at any time and continue with the purchase.
Changes can be made to the order sent, as long as it has not yet been taken over by our staff (no later than 24 hours after placing the order).
By changes we mean: change of style, measurements, shipping address. Once taken over, the production will have already started and the fabric cut, so no changes will be accepted.
For more information contact our customer service (email@example.com).
The password change procedure is available on the login page. For assistance, contact the customercare at: firstname.lastname@example.org
No, currently only one profile can be created per order. If you want to configure items for different profiles, you will have to do it on different orders.
At the time of shipment, you will receive a confirmation email containing the tracking code in order to follow the progress of the shipment in real time on the courier’s website.
To ensure the best possible service, all stages of order implementation have been automated, so it will be possible to change the order only until it has been taken over by our staff (24 hours after placing it). After the next 24 hours, if the order has not yet been shipped, you can contact customer service (email@example.com) and ask to change the shipping address; your request will be evaluated and you will receive an answer within the following 48 hours.
C.so Siccardi 11/bis
10122 – Torino – Italy
+39 011 56 57 685
Whatsapp +39 331 856 39 82