A Customized product is an item “built” by the customer using our online configurator. The configuration system allows the customization of the cut, materials, finishes and accessories, choosing from thousands of possible combinations, making each SKUDOMADE overcoat almost unique. For more information write to firstname.lastname@example.org.”
A Tailor-made overcoat is a garment made through a complete tailoring service, which can be accessed by going to one of our sales points / tailors / corners in the world. Our staff will welcome you by appointment at the point of sale and will accompany you in the configuration experience of the garment, proceeding to the survey of your measurements. For more information write to email@example.com”
Yes, you can come and visit us in our Tailors / Corner where our staff will put at your disposal the assortment of fabrics available, and a garment. Keep in touch with us to find out about new store openings, new color and fabric assortments and upcoming events.”
All our products are made in Italy. Skudomade is also an ethical Fashion Brand, constantly engaged in the implementation of corporate social responsibility policies, and in the adoption of systems able to guarantee the environmental sustainability of our products. All our suppliers stand out for their attention to these basic principles, to provide you with Made in Italy overcoats produced respecting the environment and people.
Yes, you can. In case of special requests, before proceeding with the order, write to our customer service firstname.lastname@example.org, indicating any additional requests and / or indications. You will be contacted for any clarifications, then check the e-mail address associated with your registration e-mail address. Our customer service will provide you with all the information on the feasibility or otherwise of the changes you requested and the related additional costs, and on the procedure to follow to complete your order.
We constantly invest to offer a description and a photographic representation of the products as realistic as possible. Nevertheless, due to the digital rendering of images on the web, the various light settings of the screens or other external conditions, it is still possible that the representation of online products is not completely in accordance with reality. For this reason we offer the possibility of ordering fabric samples (fabric kits) before finalizing the purchase of the desired garment, so that the customer can personally verify the quality, color and touch of the different fabrics.
To date, the return of an overcoat that doesn’t reflect the tastes of the customer is not allowed. To check the requirements and conditions of return, see the section Changes and Refunds.
For further assistance, contact our customer service: email@example.com.
Changes can be made to the order sent, as long as it has not yet been taken over by our staff (no later than 24 hours after entering the order). For changes we mean: change of style, measurements, shipping address. Once taken over, the production will have already been started and the fabric cut, so no changes will be accepted. For more information contact our customer service (firstname.lastname@example.org).
We are sure that your personalized garment will dress you perfectly and if there are any changes to be made, you will have a punctual and attentive after-sales service that will guarantee you the assistance you need. Any report (wearability defects, imperfections or other) must be received by our customer service within 30 days of receipt of the garment or from the day the order is ready for collection at one of our Tailors. If the report is made after 30 days, any interventions will be charged to the customer.
For more info see the sections “Modifications and Refunds” and “Withdrawal”.
To guarantee the best possible service, all the phases of order fulfillment have been automated, so it will be possible to change the order only until it has been taken over by our staff (24 hours after insertion). After the following 24 hours, if the order has not yet been sent, you can contact the customer service (email@example.com) and ask to change the shipping address; your request will be evaluated and you will receive a reply within the next 48 hours.