ADR/ODR – ALTERNATIVE RESOLUTION TO DISPUTES
If you have submitted a complaint to us that we have not been able to resolve together, remember that the online consumer dispute resolution service has been established by law! From 9 January 2016 there is an online platform where you can find the list of organizations you can turn to to open an online dispute resolution procedure. Find all the information at the following address http://ec.europa.eu/consumers/odr/.
For any further information, do not hesitate to contact our custom shop, at firstname.lastname@example.org
Alternative dispute resolution – ALTERNATIVE DISPUTE RESOLUTION (ADR) / ONLINE DISPUTE RESOLUTION (ODR)
According to article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code) the customer who intends to resolve a dispute arising with the merchant can use the Joint Conciliation procedure. The Procedure can be initiated if the consumer, after having lodged a complaint with the company, within thirty days, has not received a reply or has received a reply not considered satisfactory by him. The customer who decides to make use of the Joint Conciliation procedure is obliged to send the request to the address: email@example.com or to the fax number: 02/87181126. For more information, see the website: Netcomm Consortium
Pursuant to art. 14 of Regulation 524/2013 informs the user that in the event of a dispute, they can file a complaint via the European Union’s ODR platform which can be reached at the following link http://ec.europa.eu/consumers/odr/. The ODR platform is an access point for users who wish to resolve disputes arising from sales contracts or online services in the extra-judicial area. For more information contact: firstname.lastname@example.org